Refund policy
At Zovia, we take great care in packaging and shipping every plant to ensure it arrives healthy and in excellent condition. Due to the perishable and living nature of our products, we do not accept returns.
All Sales Are Final Once an order has been placed and shipped, we are unable to accept returns or exchanges. We encourage customers to review product descriptions carefully before purchasing.
Damaged or Dead on Arrival We stand behind the quality of our plants. If your plant arrives damaged or in poor condition due to transit, please contact us within 24 hours of delivery with:
- Your order number
- Clear photos of the plant and packaging
We will review each case individually and, where warranted, offer a replacement or store credit at our discretion.
Incorrect Orders If you receive the wrong item, please notify us within 48 hours and we will arrange a resolution at no extra cost to you.
Cancellations Orders may be cancelled within 24 hours of placement. Once an order has been processed or shipped, it cannot be cancelled.
Contact Us For any concerns, reach us at info@zovia.africa or through our website contact form.